Terms of Service
These Terms of Service ("Terms") are an agreement between you and Loomi Development OÜ ("Loomi", "we", "us", or "our") that governs your use of the Loomi mobile app and related services (the "Service"). Please read them carefully. By downloading, accessing, or using Loomi, you agree to these Terms. If you do not agree, please do not use the Service.
1. Eligibility
You must be at least 17 years old (or the age of majority in your jurisdiction, if higher) to use Loomi, because the Service includes mature relationship and intimacy content. By using the Service, you represent that you meet this requirement and that you are able to form a binding contract with us.
2. Your account and pairing
You sign in with Apple to create an account. You are responsible for maintaining the security of your device and account and for all activity that happens under it. Loomi lets you connect with a partner to share content and progress; if you pair with someone, you understand that certain information will be shared with them as described in our Privacy Policy. Only pair with a partner you trust, and share only what you are comfortable sharing.
3. License to use Loomi
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use the Service for your own non-commercial use. You may not copy, modify, distribute, sell, reverse-engineer, or create derivative works from the Service, or attempt to access it in ways we do not intend, except where such restrictions are prohibited by law.
4. Subscriptions, billing, and free trials
- Loomi may offer paid subscriptions that unlock additional features. Subscriptions are sold and processed by Apple through your App Store account.
- Unless auto-renew is turned off at least 24 hours before the end of the current period, your subscription automatically renews and your Apple account is charged the then-current price for the next period.
- You can manage or cancel your subscription any time in your Apple ID settings. Deleting the app does not cancel a subscription.
- If we offer a free trial, any unused portion is forfeited when you purchase a subscription, where applicable.
- Payments are final and non-refundable except where required by law or by Apple's applicable policies. Refund requests for App Store purchases are handled by Apple.
- Prices and plans may change; we will give notice of changes as required, and changes will not affect a billing period already paid for.
5. Your content
You keep ownership of the content you create in Loomi — your memories, photos, notes, and responses ("Your Content"). You grant us a limited, worldwide, royalty-free license to host, store, reproduce, and display Your Content solely to operate and provide the Service to you and, where you have paired, to your partner. You are responsible for Your Content and confirm that you have the rights to share it and that it does not violate the law or anyone else's rights.
6. Acceptable use
When using Loomi, you agree not to:
- Use the Service for any unlawful, harmful, harassing, or abusive purpose;
- Upload content that is illegal, infringing, or that you do not have the right to share, including another person's private information or images without their consent;
- Interfere with, disrupt, or attempt to gain unauthorized access to the Service, other accounts, or our systems;
- Use the Service to build or train a competing product, or scrape or harvest data from it.
7. Intellectual property
The Service, including its software, design, text, graphics, illustrations, and the Loomi name and logo, is owned by us or our licensors and is protected by intellectual-property laws. Except for the license granted to you above, these Terms do not give you any rights in our intellectual property.
8. Loomi is not medical or professional advice
Loomi is a well-being and education product designed to support your relationship. It is not medical, psychological, psychiatric, or therapeutic care, and it is not a substitute for professional advice, diagnosis, or treatment. Content and features in the app are for general informational purposes only.
Always seek the advice of a qualified professional with any questions about your health, mental health, or relationship. Never disregard professional advice or delay seeking it because of something you read or did in Loomi. If you or someone else may be in danger or crisis, contact your local emergency services or a crisis hotline immediately.
9. Third-party services
The Service depends on third parties such as Apple and our hosting and subscription providers. Your use of those services may be subject to their own terms, and we are not responsible for their acts or omissions.
10. Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any result or outcome will be achieved. Some jurisdictions do not allow certain warranty exclusions, so some of these may not apply to you.
11. Limitation of liability
To the fullest extent permitted by law, Loomi and its owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, goodwill, or profits, arising from or related to your use of the Service. To the fullest extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim, or fifty U.S. dollars ($50).
12. Indemnification
You agree to indemnify and hold harmless Loomi and its owners, employees, and partners from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, or your violation of these Terms or applicable law.
13. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if we need to for legal or security reasons. Sections that by their nature should survive termination — including content licenses you have granted, disclaimers, limitations of liability, and indemnification — will survive.
14. Changes to the Service and these Terms
We may update the Service and these Terms from time to time. When changes are material, we will update the "Last updated" date and, where appropriate, notify you in the app. Your continued use of the Service after an update means you accept the revised Terms.
15. Governing law and disputes
These Terms are governed by the laws of Estonia, without regard to its conflict-of-laws rules. You and we agree to submit to the jurisdiction of the competent courts of Estonia, unless applicable law requires otherwise. Nothing here limits any mandatory consumer-protection rights you have where you live.
16. General
These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
17. Contact us
Questions about these Terms? Reach us at hello@tryloomi.app or Tallinn, Harjumaa, Estonia.